Frequently Asked Questions

1. How do I place an order?

Placing an order is easy! Just browse our collection, select your desired products, add them to your cart, and follow the checkout process. You'll receive a confirmation email once your order is successfully placed.

2. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed through a secure checkout system.

3. Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible with your order details. Note that once an order has been shipped, it cannot be changed or cancelled.

4. How long does delivery take?

Delivery times vary depending on your location and the shipping method selected. Generally, orders are shipped within 1-3 business days, and delivery can take anywhere from 3-7 business days. International shipping times may vary.

5. Do you offer international shipping?

Yes, we offer international shipping to several countries. Shipping costs and times vary depending on the destination. Please check our shipping policy for detailed information.

6. What is your return policy?

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please visit our return policy page for more details.

7. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress online.

8. Do you offer any warranties or guarantees?

Yes, we offer a satisfaction guarantee on all our products. Additionally, some products come with manufacturer warranties. Please check the product details for specific warranty information.

9. How can I contact customer service?

Our customer service team is here to help! You can contact us via email, phone, or our website's contact form. We aim to respond to all inquiries within 24 hours.

10. Do you offer any discounts or promotions?

Yes, we periodically offer discounts and promotions to our customers. The best way to stay informed about our latest deals is to subscribe to our newsletter or follow us on social media.

Remember, our team at Homify is always here to help make your shopping experience as enjoyable and hassle-free as possible. Don't hesitate to reach out with any questions or concerns!